How can we help?
Real humans, fast replies. Pick whatever’s easiest — your leads keep getting answered the whole time.
Live chat
Fastest answers — chat with us right from the widget on this page.
Open chat →Book a call
Prefer to talk it through? Grab a time with our onboarding team.
Schedule a call →Email us
Send details and screenshots and we’ll get right back to you.
Email support →FAQ
Setup, billing, integrations and compliance — answered.
Read the FAQ →Popular help topics
What should I include when I contact support?
Five details get most tickets answered on the first reply instead of after three rounds of questions.
- The account emailThe email you log in with, so we can open the right account before we start reading.
- What you expected to happenOne sentence. "The workflow should have texted the lead after the form fill."
- What happened insteadIncluding the exact error text if there was one — a screenshot of it beats a description of it.
- When it last workedIf it used to work, roughly when it stopped. That usually points straight at the change that broke it.
- One affected contact or conversationA single real example lets us trace the record end to end instead of guessing at the pattern.
Can I check anything myself first?
Four of the most common reports have a cause you can confirm in under a minute. Still stuck after checking? Send it over — that is what support is for.
- Messages are not sendingCheck the A2P 10DLC registration status first. Carriers block unregistered traffic outright, and a pending registration looks identical to a broken workflow from inside the platform.
- A workflow did not fireOpen the contact record and read the automation history on it. It records every trigger that matched and every one that was skipped, with the reason.
- Calls are going to voicemailConfirm the number is assigned to the AI receptionist and that business hours are set for your timezone, not the account default.
- Email is landing in spamVerify SPF, DKIM and DMARC are still passing on your sending domain. These break quietly when DNS is changed for something unrelated.
Support questions, answered
How do I get support?+
Three ways, all reaching the same team: live chat from the widget on any page, email at [email protected], or book a call with the onboarding team. Use whichever suits the question.
How quickly will someone reply?+
Live chat is fastest, usually within minutes during business hours. Email is answered the same business day. Booking a call gets you a scheduled slot if you would rather talk it through.
Is support included in my plan?+
Yes, on every plan. There is no separate support tier to buy and no per-ticket charge — support is included for as long as you are a customer.
Who handles it if my website goes down or gets malware?+
We do. Every plan is fully managed, which covers crashes, malware, security patches and uptime. You will never be asked to update a plugin or restore a backup yourself.
Can you help with A2P 10DLC and SMS compliance?+
Yes. We handle brand registration with The Campaign Registry, campaign use-case registration and carrier approval. You provide your business details and we submit and monitor the application.
Can you help me move over from another platform?+
Yes. Onboarding includes importing your existing data, rebuilding your workflows and connecting your domain and email, so you are not starting from an empty account.
Where do I find billing and usage details?+
Your plan and its inclusions are on the Pricing page, and variable carrier charges for phone minutes and SMS are itemised on the Usage Fees page. Anything unclear, ask support and we will break it down.